Basic Mediation Training

Mediation is a voluntary method of dispute resolution in which the parties settle their dispute with the aid of a trained mediator or a co-mediator team. Agreements are reached through effective communication, negotiation, compromise and exploration of options. Any dispute may be brought to mediation as long as both sides agree to attempt a mediated solution.

The 40-hour basic mediation training is presented by the OC Human Relations staff.   If you are interested in becoming involved in casework in mediation and conciliation, you must complete this certification training.

2018 Schedule


Thur, May 31: 8 – 5pm
Fri, June 1: 8 – 5pm
Sat, June 2: 8 – 5pm
Fri, June 8: 8 – 5pm
Sat, June 9: 8 – 5pm

Register for May/June Training ›


Wed, Oct 3: 6-9pm
Thur, Oct 4: 6-9pm
Sat, Oct 6: 8:30 – 5pm
Wed, Oct 10: 6-9pm
Thur, Oct 11: 6-9pm
Sat, Oct 13: 8:30 – 5pm
Wed, Oct 17: 6-9pm
Thur, Oct 18: 6-9pm
Sat, Oct 20: 8:30 – 5pm

Register for October Training ›


Our Mediation Program provides an opportunity to get hands-on experience as a practicing mediator with our Dispute Resolution Program while earning certification.  As a volunteer mediator, you can practice and develop your mediation skills while applying them in real-life community and court-based situations. Applicants for this program must be available during our daytime weekday hours (8am-5pm) and have the ability to complete 120 volunteer hours within a six month period of time. Those with bilingual abilities are particularly encouraged to participate in this program.

To attend our training as a volunteer or intern, you must submit your completed application no later than 15 days prior to the requested training session. For more information please refer to our Volunteer & Internship page or call  714-480-6570.

Topics Covered in the Basic Mediation Training Include:

  • History of Alternative Dispute Resolution
  • Dispute Resolution Program Act and Regulations
  • Impact and Role of the Mediator
  • Understanding Conflict and the Cycle of Conflict
  • Multicultural, Age and Gender Issues
  • Preparing for Clients and Developing Trust
  • The Facilitative Style of Mediation
  • The Structure of Mediation
  • Overview of the Stages of Mediation
  • Active Listening Skills and Reframing Toxic Language
  • Managing Threats to the Process
  • Power Imbalances
  • Creating Options / Building on Agreement / BATNA
  • Small Claims Mediation – Forms & Procedures

Training will be held at our office:

1801 E. Edinger St, Suite 115
Santa Ana, CA 92705.
* A 40-hour certification training presented by OC Human Relations in accordance with the Dispute Resolution Programs Act

OCHR Dispute Resolution Program Volunteer & Intern Orientation

OCHR provides an opportunity for individuals who have completed a basic mediation training to develop their mediator skills by participating in real live mediations in a mentored setting. This orientation class is the first step to becoming a volunteer or intern in our Dispute Resolution Program.

Click HERE to register for the April 24, 2018 Orientation


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OC Human Relations
1801 E. Edinger St, Suite 115
Santa Ana, CA, 92705
(714) 480-6570

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