Dispute Resolution

Our Dispute Resolution Program

OC Human Relations’ Dispute Resolution Program provides mediation and conciliation services for conflicts to be settled in a quick, efficient and cost-effective manner. Through Dispute Resolution, we can bring about social and personal change to improve the quality of life in our community. We offer training programs for community members, including Mediation Certification Training and Divorce Mediation Training, as well as mediation services to Orange County residents.

> Learn more about our Training.

About Our Mediation Services

Through mediation, we offer a positive approach to resolving conflict. Neighbor-to-neighbor, landlord-tenant, employer-employee, child custody, divorce, and small claims cases are just some of the conflicts we can help you to resolve.

We also train and certify court, community, family law, and youth mediators, many of whom become volunteers and interns.

All of our mediation services are available free of charge to low-income residents.

You can help us offer low or no-cost mediation with a donation:

Program Goals

The Dispute Resolution Program was established to provide an accessible, community-based mechanism whereby various conflicts and disputes can be settled in a quick, efficient and cost-effective manner through mediation and conciliation. It is funded by the Orange County Dispute Resolution Program. Through mediation and conciliation, non-violent vehicles for preventive intervention, we can bring about social and personal change to improve the quality of life in our community.

To learn about resolving conflict peacefully, email Alfonso Clarke or phone 714-480-6572.

Service & Clientele

The Dispute Resolution Program provides services to all residents of Orange County regardless of race, religion, sex, sexual orientation, national origin, age, income or disability. We specialize in inter-ethnic and inter-group relations. Bilingual service is available.

Types of conflict that can be mediated:

  • Family Mediation – Dissolution of marriage, child custody, spousal support, property division, parent/child disputes, etc.
  • Landlord/Tenant – Security deposits, non-payment of rent, repairs, evictions, apartment entry, lockout, etc.
  • Neighbor/Neighbor – Noise, pets, nuisances, use of common property lines, parking, etc.
  • Consumer/Merchant – Refunds, warranties, repairs, deposits, service.
  • Employer/Employee – Contracts, wages, dismissals (where no unions involved).
  • Domestic/Household – Roommates, adult siblings, elder parents/elder care disputes, etc.
  • Police/Community – Misunderstandings, rudeness, harassment, insensitivity, etc.
  • Other – Homeowners associations, mobile home park issues, school, community, business, accidents, harassments, etc.


How to Use the Service

If we can assist you, we will contact the other party. Once both parties agree to resolve the dispute through mediation and are ready to meet, a mediation session will be scheduled at a mutually convenient time and location. The goal of the mediation session will be to reach an agreement that is satisfactory to both parties.

If you have a dispute, please fill out our online form by clicking here or call us at: 714.480-6570.


Advantages of Using the Mediation/Conciliation Process:

Voluntary – Mediation is a voluntary method of dispute resolution in which the parties settle their dispute with the aid of a trained mediator or co-mediator team, through effective communication, negotiation, compromise and exploration of options. Any dispute may be brought to mediation, as long as both sides agree to attempt a mediated solution.

Confidential – All parties sign a confidential agreement to ensure that information discussed in the mediation session remains private.

Speedy – Most mediations are scheduled within two weeks of the initial request for service. Most disputes can be resolved in one session.

Effective – Statistics demonstrate that 90% of the disputes resolved through voluntary mediation leave the parties with better feelings, have longer lasting results and the agreements are more acceptable than court imposed solutions.

Inexpensive – There is a $0 to $15 processing fee for the initial service. Mediation fees are on a sliding scale. No one will be turned away for inability to pay.

Mediation services are offered in English and Spanish. Other languages may be accommodated based on ability and availability of volunteer translators upon request.

Help us offer low or no-cost mediation to low-income community members:



Mark Your Calendar

  1. OCHR Commission Meeting

    July 14 @ 7:00 pm - 9:00 pm
  2. Nelson Mandela Day

    July 18
  3. OCHR Commission Meeting

    August 11 @ 7:00 pm

Contact Us

OC Human Relations
1300 S. Grand Ave. Bldg. B
Santa Ana, CA, 92705
(714) 480-6570

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