Basic Mediation Training

Mediation is a voluntary method of dispute resolution in which the parties settle their dispute with the aid of a trained mediator or a co-mediator team. Agreements are reached through effective communication, negotiation, compromise and exploration of options. Any dispute may be brought to mediation as long as both sides agree to attempt a mediated solution.

The 40-hour basic mediation training is presented by the OC Human Relations staff.   If you are interested in becoming involved in casework in mediation and conciliation, you must complete this certification training.


8/17/17  (Thurs.) 8:00 am – 5:00 pm
8/18/17  (Fri.) 8:00 am – 5:00 pm
8/19/17  (Sat.) 8:00 am – 5:00 pm
8/25/17  (Fri.) 8:00 am – 5:00 pm
8/26/17  (Sat.) 8:00 am – 5:00 pm

Register for August Training ›


Our Mediation Program provides an opportunity to get hands-on experience as a practicing mediator with our Dispute Resolution Program while earning certification.  As a volunteer mediator, you can practice and develop your mediation skills while applying them in real-life community and court-based situations. Applicants for this program must be available during our daytime weekday hours (8am-5pm) and have the ability to complete 120 volunteer hours within a six month period of time. Those with bilingual abilities are particularly encouraged to participate in this program.

To attend our training as a volunteer or intern, you must submit your completed application no later than 15 days prior to the requested training session. For more information please refer to our Volunteer & Internship page or call  714-480-6570.

Topics Covered in the Basic Mediation Training Include:

  • History of Alternative Dispute Resolution
  • Dispute Resolution Program Act and Regulations
  • Impact and Role of the Mediator
  • Understanding Conflict and the Cycle of Conflict
  • Multicultural, Age and Gender Issues
  • Preparing for Clients and Developing Trust
  • The Facilitative Style of Mediation
  • The Structure of Mediation
  • Overview of the Stages of Mediation
  • Active Listening Skills and Reframing Toxic Language
  • Managing Threats to the Process
  • Power Imbalances
  • Creating Options / Building on Agreement / BATNA
  • Small Claims Mediation – Forms & Procedures

Training will be held at our home office, County Operations Center

1300 S. Grand Ave., Bldg. B
Santa Ana, CA 92705.

* A 40-hour certification training presented by OC Human Relations in accordance with the Dispute Resolution Programs Act

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OC Human Relations
1801 E. Edinger St, Suite 115
Santa Ana, CA, 92705
(714) 480-6570

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