Utilizing funding made available through the Dispute Resolution Programs Act (DRPA), OC Human Relations identifies, trains, and supervises community volunteers to provide mediation services to parties who are involved in disputes. These services are offered either free of charge or on a sliding fee scale in order to accommodate individuals who may not otherwise be able to afford them.
Mediation provides parties in conflict with an alternative to litigation. Parties work together in a non-adversarial process facilitated by the mediator to resolve conflicts. Mediation allows parties to focus on their unique set of circumstances and explore creative solutions in areas of disagreement.
Service & Clientele
The Dispute Resolution Program provides services to all residents of Orange County regardless of race, religion, sex, sexual orientation, national origin, age, income or disability. We specialize in inter-ethnic and inter-group relations. Bilingual service is available.
Types of conflict that can be mediated:
- Family Mediation – Dissolution of marriage, child custody, spousal support, property division, parent/child disputes, etc.
- Landlord/Tenant – Security deposits, non-payment of rent, repairs, evictions, apartment entry, lockout, etc.
- Neighbor/Neighbor – Noise, pets, nuisances, use of common property lines, parking, etc.
- Consumer/Merchant – Refunds, warranties, repairs, deposits, service.
- Employer/Employee – Contracts, wages, dismissals (where no unions involved).
- Domestic/Household – Roommates, adult siblings, elder parents/elder care disputes, etc.
- Police/Community – Misunderstandings, rudeness, harassment, insensitivity, etc.
- Other – Homeowners associations, mobile home park issues, school, community, business, accidents, harassments, etc.
Advantages of Using the Mediation/Conciliation Process:
Voluntary – Mediation is a voluntary method of dispute resolution in which the parties settle their dispute with the aid of a trained mediator or co-mediator team, through effective communication, negotiation, compromise and exploration of options. Any dispute may be brought to mediation, as long as both sides agree to attempt a mediated solution.
Confidential – All parties sign a confidential agreement to ensure that information discussed in the mediation session remains private.
Speedy – Most mediations are scheduled within two weeks of the initial request for service. Most disputes can be resolved in one session.
Effective – Statistics demonstrate that 90% of the disputes resolved through voluntary mediation leave the parties with better feelings, have longer lasting results and the agreements are more acceptable than court imposed solutions.
Inexpensive – There is a $0 to $15 processing fee for the initial service. Mediation fees are on a sliding scale. No one will be turned away for inability to pay.
Mediation services are offered in English and Spanish. Other languages may be accommodated based on ability and availability of volunteer translators upon request.
Our Dispute Resolution Program also offers training for those interested in becoming certified as mediators. Trainings are held at various points during the year and are taught in accordance with the Dispute Resolution Programs Act. We offer both Basic Mediation Training as well as Divorce Mediation Training. MCLE credits are available for both.
>Learn more about our Basic Mediation Training.
>Learn more about our Divorce Mediation Training.
Give the Gift of Mediation
Help us offer low or no-cost mediation to low-income community members:Gift of Mediation ›